is a site about work and workplaces in an increasingly digital economy.

Work in the digital economy is often decomposed into small chunks and distributed to groups of remote volunteers and workers. Using ‘crowds’ in this way might have benefits. It might also give reasonable cause for concern.

We need to make crowdworking better for the people who make a living from it; to make crowdworking something “which we would want our children to participate”1 in. To do this we need a better understanding of how people in crowds get work done.

The project focuses on four research themes:


What are the physical and digital settings in which crowdworkers and citizen scientists complete tasks? How do the settings in which work is done influence how effectively people can work? Given constrained resources, how can people improve their working environments? Take a look here.


How do people manage multiple competing tasks? Often people participate in a number of projects or complete a variety of unrelated jobs. How do people manage having so many things to organize? Read our findings here.


One reason that people switch to other tasks is that they’re interrupted. Interruptions often come from digital technology and other people. What are the effects of interruptions on behaviour and mood? Can we help people deal with interruptions better?


Jobs are made up of tasks. Tasks are made up of small repeated actions like clicking and typing. How do these kinds of micro-interactions occur, and how to they influence the broader management of tasks?

Our empirical investigations of these themes are documented in our publications.

1. Kittur, A., Nickerson, J. V., Bernstein, M., Gerber, E., Shaw, A., Zimmerman, J., … Horton, J. (2013). The future of crowd work. In Proceedings of the 2013 conference on Computer supported cooperative work (pp. 1301–1318). New York, NY, USA: ACM.